We believe you shouldn’t have to choose between buying the best product and getting the best price, which is why we offer our Price Match Promise. If you find something cheaper elsewhere let us know and we promise to match or beat the other retailer’s pricing.
To qualify for our Price Match Promise please see the below criteria:
- Delivery must be with in Mainland UK.
- Comparable product must be identical in terms of size, colour, specification, model, year of manufactured etc.
- Competitors price must be inclusive of delivery, otherwise delivery cost needs to be added to the price giving a total price including delivery.
- Competitor’s price must be advertised online at the time of the price match request. Our Price Match Promise cannot be used to match multi-buy items e.g. Buy on get one free.
- The product must be in stock at the time of the requested price match.
- Price Match Promise is not available on products being sold on auction or marketplace sites like eBay & Amazon.
If you have found a product that meets the above criteria then making a claim could not be simpler. Send us an email to firstname.lastname@example.org with the subject “Price Match Promise Request”.
Within that email please include the details of the product you would like to purchase from us along with a website link to the competitor’s product you would like us to price match. You will also need to include the advertised purchase price and any additional delivery charges if the competitor does not advertise an inclusive price.
Once we have this information our team will verify if the product meets our criteria. If the product does meet the criteria we will email you a voucher code to use normally within 72 hours of your enquiry. You simply enter the voucher code online when you checkout on our website and it will automatically deduct the difference from your total to match the competitor’s price.
If for whatever reason we feel the price match request is not valid then we will email you an explanation as to why this is the case.
A few extra details
When using the Price Match Promise please note that no other promotional offers can be used with a product that is being matched. We cannot retrospectively match the price after you have placed an order for the product. Other than standard delivery any other delivery costs are not included in the price and are added onto the total order price. The purchase of multiple price matched items is at our discretion.